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Is there any way to set a popup for the agents saying to update the ticket at a defined interval

Is there any way to set a popup for the agents saying to update the ticket at a defined interval.  Or can we set off an alarm or any alert to the agents to update on the tickets.

2 answers

And what precisely would be the point in that, other than to distract and annoy them to do meaningless updates?

More the the question, never heard of such monitoring popups or periodical alerts, sounds like you would be needing to create a custom plugin.

0 votes
Daniel Ebers Community Leader Mar 23, 2021

Using Automation you could post a comment or send an email given the assumption your agents tend to forget to post an update into a request.

Automation is free in Jira Cloud and you will find many examples from:
https://www.atlassian.com/software/jira/automation-template-library

Assuming you have set up SLA and also use Slack there is even an example available:
https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1371668

You can learn more about Automation here:
https://www.atlassian.com/software/jira/features/automation

Regards,
Daniel

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