Is there any way to set a popup for the agents saying to update the ticket at a defined interval. Or can we set off an alarm or any alert to the agents to update on the tickets.
Using Automation you could post a comment or send an email given the assumption your agents tend to forget to post an update into a request.
Automation is free in Jira Cloud and you will find many examples from:
Assuming you have set up SLA and also use Slack there is even an example available:
You can learn more about Automation here:
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