Is there any way to run A/B experiments on JIRA workflows?

Anna Levy Atlassian Team Oct 10, 2017

For example, I want to experiment with the routing process for a targeted segment of JIRA tickets to see if a new process outperformed an existing process. We would want to randomly split the ticket cohort (say 50/50) and then apply a routing or handling condition to the treatment group. Then we would measure the impact of the treatment vs the control group to see the impact of the new process. If the new process proved successful, we would deploy the workflow change.

The only tool I've found that hooks deeply enough into the JIRA workflow function would be to leverage JIRA automation to split tickets by evens and odds but that doesn't provide the flexibility and random sampling we're looking for.

Any ideas??

1 answer

Options for storing A/B groups

  • Create a database of users OR
  • Create groups of users OR
  • Add properties to each user


Implementing A/B features in workflow

  • Add conditions to specific transitions (Create duplicate transitions where needed to test A/B features)
    • Query a DB for user account OR
    • Check group membership OR
    • Check user properties


Transition Conditions will hide/show actions depending on membership in the A/B groups.

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