Is there any way to manage issues via email?

We are setting up our Jira instance to take over 3 platforms that are currently being used by various departments in the company. We are setting it up as two main projects, with the dev team on their own agile project, and a second project to encompass everything else, including internal helpdesk. Our helpdesk users are accustomed to creating and managing issues via email commands. Allowing them to create, assign, cc, reassign, comment, change status, change priority, and more. Is there anything in Jira that would enable us to do this for a particular group within the company?

2 answers

1 accepted

This widget could not be displayed.
Natively, not really. Jira has simple create/comment functions, but they are not highly clever. If you were not using OnDemand, I would point you at the JEMH, as it can do most, if not all, of that. But you can't install that. For OnDemand, you might simply want to wait, as Atlassian announced a new plugin structure that may help today. Or have a look at Jira Service Desk (also new)
This widget could not be displayed.

Nic, thank you for your response. Would you mind providing a bit more detail about the new plugin structure? Or can you point me in the direction of some information?


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

54 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you