Is there any way that we can give users limited visibility into a service desk queue?

Our organisation wants better visibility into our workflow. Does anyone know of a way, be it plugin or otherwise that we can give everyone access to a read only version of a queue? We wouldn't want them to be able to open the tickets or comments. Just see a list of titles, job numbers, reporter etc. Filtered how we specify, so they can see how close their job is to being attended to?


Hope that makes sense..



1 answer

0 vote

Not really.  The Service Desk is there for customers to deal with their queries.  What happens behind the scenes is not something they should need to see most of the time, and when they do, they you're in a situation where they should really be becoming full JIRA users, so you should add them in there.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

211 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you