Is there any way that we can give users limited visibility into a service desk queue?

Our organisation wants better visibility into our workflow. Does anyone know of a way, be it plugin or otherwise that we can give everyone access to a read only version of a queue? We wouldn't want them to be able to open the tickets or comments. Just see a list of titles, job numbers, reporter etc. Filtered how we specify, so they can see how close their job is to being attended to?

 

Hope that makes sense..

Cheers

 

1 answer

0 vote

Not really.  The Service Desk is there for customers to deal with their queries.  What happens behind the scenes is not something they should need to see most of the time, and when they do, they you're in a situation where they should really be becoming full JIRA users, so you should add them in there.

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