Is there any way that we can give users limited visibility into a service desk queue?

Our organisation wants better visibility into our workflow. Does anyone know of a way, be it plugin or otherwise that we can give everyone access to a read only version of a queue? We wouldn't want them to be able to open the tickets or comments. Just see a list of titles, job numbers, reporter etc. Filtered how we specify, so they can see how close their job is to being attended to?

 

Hope that makes sense..

Cheers

 

1 answer

0 votes

Not really.  The Service Desk is there for customers to deal with their queries.  What happens behind the scenes is not something they should need to see most of the time, and when they do, they you're in a situation where they should really be becoming full JIRA users, so you should add them in there.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

440 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you