Is there any way for my customers to use service desk without login?

 

2 answers

0 vote

Not really.

If you don't log in, it doesn't know who you are, so it can't tell you when your calls are updated or dealt with.  The obvious response is "well, I could type in an email address" - yes, fine, but then you might as well log in, because the system now has identity information.

0 vote
Bruno Vincent Community Champion May 16, 2016

Hi James,

I fully agree with Nic's answer.

However maybe by "without login" you meant "without typing a username and password". In this case you might want to use a plugin such as IWAAC Kerberos SSO: https://marketplace.atlassian.com/plugins/com.cleito.iwaac/server/overview

With such plugin your users will automatically login without the hassle of authentication.

Best regards,

Bruno 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Mission-critical battery manufacturer fulfills FAA software requirements with Commit Policy Plugin

EaglePicher Technologies is a leading manufacturer of battery systems for diverse industries like defense, aviation, space or medical. As they operate in highly regulated industries, keeping a clear ...

172 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you