Is there any report available for service desk customers/requesters?

Is there any report available for service desk customers? If a manager for a department wants to know how many servicedesk requests have been submitted from his/her department? Some type of reporting will be very helpful for requesters who are submitting request tickets from a specific group.  

1 answer

0 vote
Paulo Hennig Atlassian Team Nov 10, 2015

Hello Serob,
By default, this action can't be done, but I'd suggest you to track in the following issue:

Thinking in any workaround that could cover this goal, you could try to create a subscription selecting a filter related to the Service Desk project within other preferences and schedule to send an email out to the agent where they can forward to a few customers of this SDS project. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

416 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you