Is there any report available for service desk customers? If a manager for a department wants to know how many servicedesk requests have been submitted from his/her department? Some type of reporting will be very helpful for requesters who are submitting request tickets from a specific group.
By default, this action can't be done, but I'd suggest you to track in the following issue:
Thinking in any workaround that could cover this goal, you could try to create a subscription selecting a filter related to the Service Desk project within other preferences and schedule to send an email out to the agent where they can forward to a few customers of this SDS project.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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