I mean: if there is any option to set this kind of condition: issue is in Resolved state and after for example 3 days (user didnt comment this resolution) automatically changes its status to Closed?
I am green with JIRA, so your help will be more than welcome (maybe there is a simple solution:)
You can do this with the Escalation Service (https://jamieechlin.atlassian.net/wiki/display/GRV/Escalation+Service) provided by the Script Runner plugin (https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner)
It is also possible to do this with Jelly Scripts (https://confluence.atlassian.com/display/JIRA/Jelly+Escalation), but Jelly is being removed from JIRA after JIRA 6.4 (https://confluence.atlassian.com/display/JIRA/End+of+Support+Announcements+for+JIRA)
Hope that helps?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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