I mean: if there is any option to set this kind of condition: issue is in Resolved state and after for example 3 days (user didnt comment this resolution) automatically changes its status to Closed?
I am green with JIRA, so your help will be more than welcome (maybe there is a simple solution:)
You can do this with the Escalation Service (https://jamieechlin.atlassian.net/wiki/display/GRV/Escalation+Service) provided by the Script Runner plugin (https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner)
It is also possible to do this with Jelly Scripts (https://confluence.atlassian.com/display/JIRA/Jelly+Escalation), but Jelly is being removed from JIRA after JIRA 6.4 (https://confluence.atlassian.com/display/JIRA/End+of+Support+Announcements+for+JIRA)
Hope that helps?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs