Our IT department does not want to expose POP/IMAP on our exchange server. We want to auto create tickets with our help desk email. Is there any plug ins out there or work arounds to retrieve emails directly from exchange without using IMAP or POP.
I'm not sure about retrieving emails directly from exchange without using IMAP or POP.
However, you can use rest api to create ticket.
Any langaguge (java, vbscript, c#) can create it however you will need addtional code which will search the email and copy required content while creating the ticket.
MAPI is the protocol used by Exchange, it's closed-source, and has a cost to licence and use. I don't know if anyone has stumped up the cash and signed the agreements needed in order to create the code for a plugin that would handle it, but I do know that no-one has published such a plugin.
Your options have all been mentioned or at least hinted at already, but they all boil down to "work around so you don't use MAPI". Enable the standard, open protocols IMAP or POP on the Exchange server, persuade the Exchange server to dump the emails to text files, forward incoming email from Exchange to a proper mailbox, or make Exchange run scripts to poke things in over REST. (Enabling IMAP is the easiest option frankly. Or better, IMAPS)
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