Hi @Andrew Mayes,
If you talking about close a issue with resolution duplicate, you can group all issues with this resolution in a new queue.
image2016-6-4 12:43:27.png
But if you talking about identify based in the summary or description, you can't do it.
Lemme know if you still have any doubts.
Regards,
Lameck.
@Andrew Mayes, did it help you?
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What does "duplicate requests" mean in your case?
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