We receive some emails with content that exceeds the character limit set for the description field. Is there a way to have the system automatically truncate those emails instead of automatically discarding the email and not generating a ticket?
We have Email This Issue and see the following error in the logs:
Value for 'Description' is longer than 32,767 characters
Hi Angie, I'm not aware of a truncation setting. However, probably don't want to lose any vital information. You can actually increase the limit or set it to unlimited.
Follow the link below:
Hope this helps.
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