Is there a way to track time spent unassigned for an issue?

We use JIRA as our support ticketing system, and we consider first response as time of issue assignment, not first public comment.

Is there a way to track how long an issue has spent in the unassigned state?

It seems like VertygoSLA can sort of do this, but the resulting value (consumed time) is not searchable, limiting its usefulness to us, unless I'm misunderstanding the usage of the plugin.

1 answer

This widget could not be displayed.
Ahmad Danial Atlassian Team May 29, 2013

Hey there, Steve.

Apart from the VertygoSLA (https://marketplace.atlassian.com/plugins/com.valiantys.jira.plugins.vertygo.jira-vertygosla-plugin), perhaps you can check on JIRA Suite Utilities (https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities). I believe that it might be able to cater for your requirement.

There is a built-in Average Time in Status gadget but I don't think that it is enought to fit your needs. (https://ecosystem.atlassian.net/wiki/display/JCHART/JIRA+Charting+Plugin)

Hope this helps!

Warm regards,

Danial

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

207 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you