Would like tickets to auto assigne to the roles Lead on different statuses.
Is this possible.
So Role: QA
QA Lead: Mike
QA Testers : Bob, jack, Eric
When tickets go to status QA, want it to auto assign to the QA Lead. the QA Lead could change. But I would hate to go into the workflow every single time that happens and have it hard coded with a users name.
Create a new role called QA Lead. That way each project can have a QA Lead.
Then write a workflow post-function that takes the person in that role and assigns them the issue--stick it on the "Create" step. You can use a ProjectRoleManager object to get a list of ProjectRoleActors, and just grab the first User from that list and assign them the issue.
Writing that is pretty straightforward.
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