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Is there a way to reorder the comments in the new JIRA issue view?

Can you order the comments from newest to oldest on the new issue view?

8 answers

2 accepted

This did not work for me. I've changed it to desc but it still renders comments in ascending order, oldest on top to newest on the bottom. I've changed it back and forth between asc and desc a number of times, and the sort order remains the same.

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This did not work for me either.  Specifically on the new views:

  • Backlog / issue preview pane on the right side
  • Active Sprints / issue overlay
  • Main issue (new) view

I am able to sort the order of comments on the old issue view.

In the new views, the arrow down next to the Comments is just a drop down to switch it between Comments and History (and not a toggle for sort order).  That was a little misleading.

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This does not work for me either, same issues as Thuy-Van Watts in previous comment.

Like Rena Archer likes this

The link states that this doesn't work for the new issue field so this answer is wrong!

Noooo, another regression.  Why would I want to go through loads of old comments to get to the latest one. 

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Changed  jira.issue.actions.order to desc but still the comments are sorted by ascending order. How to change the sorting order in new issue view?

0 votes
Answer accepted

Hi Theresa,

head over to the advanced settings Jira Settings -> System -> General Configuration and in the upper right is a button called "Advanced Settings". There you have a property called "jira.issue.actions.order" and this can be changed to "desc" from "asc" but will also influence the visualization of other data as also commented under the setting.

Best, Max

You're welcome Theresa, please feel free to accept this comment and others as solution for other users looking for the same information in the future :) 

This did not work for me.

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It does not work for me.

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Kathy Hart Community Leader Jun 19, 2019

If this did work, wouldn't it change the view for ALL users on our Cloud system? This is not a solution I'm comfortable with. 

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IS there a way of doing this for the individuals that want it and not for all? 

 

Another step back on this update. 

This issue is for the new issue view and it's not working for me.

It's getting frustrating when a seemingly simple but very useful feature is not available in the new issue view.  

Agree with others above.  This needs to be a profile-specific setting, not a default for everyone.

Like Kelli Frattini-Adams likes this

It's challenging that the UI doesn't clearly state how to change the sorting order for comments in a card, and that I needed to make a google search to find a solution.

The solution is at a system level, and again makes me miss the old card view which was geared at intermediate users who've learnt and accustomed themselves to certain patterns.

Hi.

I am using Jira Cloud, but I have set jira.issue.actions.order = desc and history don´t order

Some alternative for this.

If you care about having this as a user preference, please vote for this issue: https://jira.atlassian.com/browse/JRACLOUD-5443

And/or this one, for folks who haven't given in to The Cloud:
https://jira.atlassian.com/browse/JRASERVER-5443

Atlassian's been ignoring it for nearly 15 years now, probably because we're writing comments and questions in the "Community" rather than voting for the right issue.


You'd think Atlassian would have figured out how to store user preferences by now. Thousands of their customers certainly have figured it out for their own products.

Actually, the issue you linked is not the same as the one being requested in this question.

The OP wanted to know how to sort comments newest to oldest in the "new issue view". The "Solution" is that it's not possible. The feature was removed when the "new issue view" was released.

The issues you linked above for voting are not related to the "new issue view". They are related to a bug in the old issue view that resets the sort order when a session ends. Since the sort order can no longer be set at all in the "new issue view", then even if we vote for the features above and they are developed, it will not help.

The issue people who have the problem described here should be voting for is:
https://jira.atlassian.com/browse/JRACLOUD-69548

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This is the most definitive answer in this thread!  ***The "Solution" is that it's not possible.***

Thank you Jim Ryan - how can I vote this as the accepted solution?

Like Aleks Huson likes this

Comments re-ordering is available - Ascending/Descending 
You will find the upward/downward arrow option next to Comments Tab to re-order

Kathy Hart Community Leader Jun 19, 2019

You are looking at the old view. The arrow is not available in the new view. 

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@Tansu AkdenizYou  are sending  link  for Jira server,   @Theresa DeLone you  will  need to  click  the link Tansu  sent  to  cloud, then try to  perform  changes base on  documentation.

Thank you for the replies, I was able to make the change.

Why doesn't this also affect the modal window?  It only affects the full-screen view.

If you want to be able to sort comments newest to oldest in the "new issue view", then vote for this feature:

https://jira.atlassian.com/browse/JRACLOUD-69548

I seriously doubt Atlassian listens to their users at all, but it can't hurt.

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