We are using JIRA Service Desk as a tool for a ticketing system, where members of our department can submit issues or requests for enhancements. We have our systems team as agents and are planning on having our operations team as customers. The process of an enhancement requires different teams to approve parts of a request. In our old system, the higher-level managers in the operations team would be able to approve their part of the request in sequence along the workflow. Is there any way to do this in JIRA without making these managers agents?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs