Is there a way to hide assignees that are no longer on the project rather than delete tickets?

I have created a dashboard to display assignees to the tickets to show workload.  As people move on, is there a way to hide the folks no longer on the project vs. deleting their tickets and then the account fo we have an audit trail?


2 answers

Thank you for your help.

0 votes
Joe Pitt Community Champion Jul 19, 2017

Never delete tickets. The forum is full of people looking to get them back. It will bite you eventually.  

And don't delete users. JIRA uses a pointer to their account to put in the name so when you view the ticket you'll get an sql error trying to resolve the pointer. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,770 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot