We are utilizing some mailboxes for JIRA to update tickets, the problem is the dozens and dozens of small attachments from users sig files are all getting added to the issue as well. I can find no way to prevent this without turning off attachments entirely.
Is there a way within JIRA to solve this?
Yes it's possible.
it would be to configure an 'Add a comment before a specified marker or separator in the email body' mail handler:
On the Create a new issue or add a comment to an existing issue dialog box, complete the following fields/options:
Specify a regular expression matching the text that separates the content of the email message mail body from the signature content in the body.
/----\s*Original Message\s*----/ or /_____________*/
More of this subject on this documentation
I holpe it helps!
While we understand that the answer does not address Derek's question, we also think that removing the posted response is not ideal as it might indirectly resolve other's customers issues as the procedure is completely valid to strip mail quotes and signatures.
Being a community forum, Atlassian Answers provides anyone to set a response as not useful by simply downvoting it. That way, customers with the same question will see that the provided response is not useful at all. Please feel free to add your comments to the topic and downvote it, as I already did.
If I can be of any further assistance, please, let me know.
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