Is there a way to get atlassian phone support in case of emergency problems

Sriveni Kokkonda October 15, 2014

Is there a way to get atlassian phone support in case of emergency problems.

2 answers

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 15, 2014

If you have an Enterprise licence, yes.

Have a look at https://www.atlassian.com/licensing/enterprise-faq

Sriveni Kokkonda October 15, 2014

Thanks for the Info Nic. Is there a possiblity to get one month of premier support from Atlassian for JIRA?

0 votes
Geert Graat
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 15, 2014

Hi,

Atlassian recently introduced Premier support, which includes phone support. Regular support does not include this, although I must say that in my experience the "normal" support (via http://support.atlassian.com) is also very quick.

Regards,

Geert

Suggest an answer

Log in or Sign up to answer