Hi Mike.
I'm a little confused by your question. When you say customer, you mean Service Desk customers or regular JIRA users?
Anyway, you will not be able to allow user to reset their AD passwords through JIRA, but I know that there is a few third-party tools for this, like the one in the link below:
https://www.manageengine.com/products/self-service-password/
Cheers!
Teilor
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