Is there a way to create custom email templates for a new event?

We have introduced a new status called "Feedback". Now I'd like to create a new event which I can assign to the transition. To keep it all tidy, I also want a new email template for this event.

Is this even possible in an OnDemand instance?

Thanks in advance!

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With a few modifications, yes, you can create new templates for emails. You follow the guide for amending the existing ones, but create a new .vm file and then there's another file which you can add a reference to which makes Jira recognise the new template.

However, it's code and hence you can't do it in OnDemand.

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