Here's the situation. We want to be able to check and track information that was changed in a field and be able to compare that information at regular intervals to past iterations of the same ticket. For example:
Let's say I start Sprint A in January and a ticket has fields that are filled out. In Sprint Z in June, we take the same ticket but update that information to be different. We want to be able to look back at past records and be able to say "In Sprint A, it was this, in Sprint B it was this," and so on and so forth.
Is there a way to do this? The biggest caveat is, we do not want to create new tickets to track this information, we want to keep updating one ticket but maintain a record.
I don't know of a good way to do what you're asking for multiple issues, but for a single issue, JIRA shows the change history in the "Activity" area at the bottom of the issue's "View" screen.
Further, there are some JQL operators that might be useful for decting change. For example: WAS, CHANGED, etc. Read more here: https://confluence.atlassian.com/jiracorecloud/advanced-searching-operators-reference-765593718.html#Advancedsearching-operatorsreference-WASWAS You're not able to use these with all fields however.
Of course, the HTML formatted email notifications do a good job of showing the before and after, but that's not helpful if you want to see multiple changes over time.
So I think that leaves you with using the API or database to parse and display the change history.
Maybe someone else in this community will respond with a better idea!
We're currently looking at maybe using a plugin or something else because the goal is to be able to reference multiple tickets (and a lot of them). I've already explored using the issue history and WAS CHANGED JQL but it just isn't efficient enough. Hopefully there is something external we can use that I am just missing in my research.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs