Is there a way to change assignee based on a field?

There are two different people a ticket can be assigned to.

If a field has a value, it should go to person A. If it does not have a value, it should go to Person B.

Is there a way I can set this up in a post function or something in the workflow?

1 answer

0 vote

Not possible on onDemand as it requires some customization/plugins.

I am interested in this for non-ondeman.

Would you pls expand on what custom/plugins are required?

you have to write your own postfunction in custom plugin

check out this blog

http://www.j-tricks.com/1/post/2010/08/workflow-post-function.html

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