Is there a way to capture the customer's browser and operating system?

I'm trying to set up a bug report page in Support Desk. A critical piece of information is to retrieve the customer's browser information. It would be ideal if I could capture this automatically in hidden fields, but I'm not finding any way to capture this info.  Can anyone suggest a technique that works?

Thanks in advance.


3 answers

I too would love to find out how to do this.

Also interested in this.  I'm particularly looking for a way to capture the end users IP address, or computer name.

My organisation is also desperate to have this feature, which frankly is a staple of all dedicated service desk systems. The user's IP address, browser version, operating system and the url that they were on when the followed the link to the helpdesk are all vital bits of information for customer support.

Frustratingly this is all possible to do using Jira's own Issue Collector, however due to he way in which it works with the service desk API and the limitations around customer account types we are not currently able to use it (more info here:

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

73 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you