This question is in reference to Atlassian Documentation: Working on service desk projects
Is there a way to allow customers to resolve or close out service desk tickets in their customer service portal?
There is now a way to do this - see https://confluence.atlassian.com/servicedeskcloud/blog/2016/06/more-transitions-fewer-notifications.
Basically you edit the workflow using the diagram view (doesn't work in text view) edit a transition and click a new checkbox for show on customer portal.
Hello Christina, thank you for contacting us.
It's really unfortunate but at the moment our Service Desk solution do not allow Portal customers to interact with the issue state, so there's currently no solution as to enable the customer to Open/Close the ticket by himself.
Atlassian is already aware of this feature request and is currently working on a solution for it.
Here's the link for the Suggestion:
If possible, please vote for it, leave a comment with your concerns and subscribe yourself as watcher to be notified about changes, as it makes the issue more noticeable to our Service Desk Development Team.
If you need any further help, please let us know!
Diego Gundel Machado
I found that article that war really helpful and solved my problem
Thank you for your time
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
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