Is there a way for a non-user to send an email to service desk?

I've been looking through Atlassian Answers but cannot find a solution.

Our old helpdesk client allowed users to email in an issue (without having an account on the system). With JIRA, we were hoping to have the same functionality. We are an academic institution and get a lot of emails from alumni, current students and applicants. We do not want to create accounts for all the students as we fill it will become impossible to manage.

Any ideas? Is there a plug-in that offers this functionality?

1 answer

Use Request Security settings under project settings and Allow anyone to raise requests.

image2016-6-1 16:46:32.png

Hi Chris,

Sorry, I should have clarified. We were hoping to not create a customer account for them, but just be able to email the user back within JIRA.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

159 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you