looking to monitor duration and flow of tickets. Are there reports which show duration in process phase. And/ or how many times a ticket was returned to an earlier phase?
Example: dev ticket goes back and forth with QA team vs a ticket that only made the path once. (no rework.)
Hello @J_R_ Massey
If you are OK with using a marketplace app for this, our team at OBSS built Time in Status for this exact need. It is available for Jira Server, Cloud, and Data Center.
Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.
The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.
The app also has Transition Count and Status Count reports which show the number of times each transition and each status was used. These are perfect reports to count reopens.
For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.
The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.
Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.
And the app has a REST API so you can get the reports from Jira UI or via REST.
Using Time in Status you can:
Hi @J_R_ Massey
Welcome to the Atlassian Community!
You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.
Here is the online demo link, you can see it in action and try without installing the app.
If you are looking for a free solution, you can try the limited version Status Time Free.
Note: If you are interested in cycle and lead time, you can have a look at the article below.
Hope it helps.
Hi @J_R_ Massey
Welcome to the community !!
If you are fine with a marketplace app, you can try out our add-on to get this data.
The app allows to group your statuses and define your own lead/cycle time and pull the time the time the issues were in those statuses. And how many times was a ticket in each status. Also you can create dashboard gadgets for these reports.
I think you can query this using the API, but there are no reports as far as I know.
You probably could use automation to update a custom field somehow, but it seems like a lot of work :)
May I ask why you need this tracked? Is it for SLA purposes towards an external team? If so, then Jira is not the right tool, and you should look as JSM?
If it is to check if there is a problem with quality from the development team then I would take that as a team conversation. I have forced a DOD on occasion to stop sloppy work, but usually it is better to have the conversation.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events