Is there a simple way to clear the fixVersion if the resolution is something like obsolete?

Sometimes bugs were recorded but it was no bug or the bug became obsolete for whatever reasons. When we close such bugs, we use to set the fixVersion manually to 'Not applicable' because we didn't fix anything.

I would like to configure the Close transition in a way that the fixVersion field is set to a certain value in case the resolution field contains something like 'obsolete' or 'dropped'. Is there a simple way to do this?

3 answers

1 accepted

0 votes

You can configure your workflow to have a simple transition that sets resolution to obsolete/dropped and fixVersion field to empty or whatever you need. This will be done in the workflow post function.

 

Hi Jobin, Thanks for the quick response. I tried to configure a post function for a transition by Add post function > Update issue field but the drop-down does not list the version and I don't know why. It's not a hidden field. Can it be blocked by some other reason?

I think the fixVersions field is not supported for update value. Frankly, I will just use the 'Clear Field' post function to remove any fixVersion value that you might have. It doesn't make any sense to have a fixVersion on an obsolete ticket.

Well, but I have no Clear Field post function. I only have Update Issue Field and then I have to select the field but fixVersion is not available.

Go to UPM and enable the JIRA Suite utilities pliugin. That will provide the Clear Field Value function.

If you are on the Server version, you will need to install JIRA Suite utilities plugin.

Yes, We are on Server. Thanks for the hint! I will try the plugin.

What can you do if you are on Cloud?    Cloud customers currently have JSU disabled, for some reason I'm finding hard to track down.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,001 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot