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Is there a recycle bin for jira cloud? can things be recovered?

Is there a recycle bin for jira cloud? What is someone deletes a project or a task/story/epic?

4 answers

1 vote
Jack Community Leader Oct 16, 2019

unfortunately not. Delete is forever. The only recovery is if you are doing backups and you restore from backup but chances are you will lose changes w/ restore if any time has lapsed. 

The best course of action is to not give anyone "delete" permissions.

Sorry meant to write my reply here - how do we remove these permissions?

Jack Community Leader Oct 25, 2019

project settings > permissions there is a "Delete Issues" entry. make sure that only admins have this capability.

To restore a project: 

  1. Choose the setting icon > Projects.
  2. Select Trash from the sidebar. 
  3. Find your classic project and select the three dots > Restore
Jack Community Leader Jul 24, 2020

Please note that the above is only applicable for Cloud Premium. This feature was just introduced very recently along w/ the Premium platform. Standard does not support project archiving, trash/restore.

Digicraze I'm New Here Oct 19, 2020

I was able to find it, in the free version. Thanks!

0 votes
Joe Pitt Community Leader Oct 17, 2019

When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

 

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

This is a failing of Jira treating all "issue" types as the same from a deletion perspective. A subtask vs a story vs an epic. I literally don't care if subtasks come and go in and out of existence. I use them truly as light weight, singular engineering tasks that may or may not actually be needed. So I want to delete them regularly.


How do we remove this permission?

Joe Pitt Community Leader Oct 24, 2019

The permission scheme. Remove the Delete Issue permission from EVERYONE

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