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Is there a possibility to extract the whole ticket activity into a file?

Hi!

Is there a possibility to extract the whole ticket activity into a file without installing additional software/plugins?

I am interested to extract the transitions of the statuses and their duration to create a PowerBI report for automatic calculation of the mean time to resolve.

2 answers

0 votes
yuliia_b__SaaSJet_ Marketplace Partner Aug 25, 2022

Hi @ConstantinaLucia_Marin 

This article has some suggestions for your case (you can try to get ticket history via REST API):

How to export issue history from Jira?

0 votes
Craig Nodwell Community Leader Aug 25, 2022

Hi @ConstantinaLucia_Marin welcome to the community.  It is possible to go through the worklog and changelog, however it would take some scripting do you have any add-ons available to you? 

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