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Is there a possibility to extract the whole ticket activity into a file?

ConstantinaLucia.Marin
ConstantinaLucia.Marin August 25, 2022

Hi!

Is there a possibility to extract the whole ticket activity into a file without installing additional software/plugins?

I am interested to extract the transitions of the statuses and their duration to create a PowerBI report for automatic calculation of the mean time to resolve.

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Yuliia_Borivets__SaaSJet_
Yuliia_Borivets__SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 25, 2022

Hi @ConstantinaLucia.Marin 

This article has some suggestions for your case (you can try to get ticket history via REST API):

How to export issue history from Jira?

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Craig Nodwell
Craig Nodwell
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August 25, 2022

Hi @ConstantinaLucia.Marin welcome to the community.  It is possible to go through the worklog and changelog, however it would take some scripting do you have any add-ons available to you? 

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