Is there a peformance difference between the free trial servers and the cloud hosted servers?


My company was considering purchasing an instance of Jira but we were not too happy with the server performance we were getting during the 30 day free trial. It was taking upwards of 10-15 seconds for the majority of the forms to load. I was wonder what sort of performance we could expect to get from a cloud hosted server compaired to the free trial? Thanks!

- Casey

1 answer

0 vote

Hi Casey,

Having a 10-15 seconds load time is really not common for the JIRA Server (locally installed). We would recommend you to check whether the server hosting JIRA met all the System Requirements - if even then the performance is slow, I'd suggest you to report a support ticket.

Regarding your question about JIRA Cloud (OnDemand) - the load times should be below 15s, but there is no official SLA on this regard, as several components are involved on page load which are outside of our internal control (e.g. your local network, ISP, and client machine HW).

For more information you may refer to the related question below:

My recommendation would be to sign up for a free trial for JIRA Cloud (OnDemand) and make your assessment whether the performance is according to your expectations.

I hope this information helps.



Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

106 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you