Is there a field to indicate Business worktype in Jira?

[Ann Rumenapp]

We use the component field already for other purposes, but need a field to indicate what business objective category (User Experience, Customer Experience, Continuous Improvement, Business, Technology) the work is for.

We don't want to use a custom field, is there another option?

[Brant Schroeder · Accepted solution]

@Ann Rumenapp 

You could use issue type.  If you are using a software project you could use epics to organize them that way.  You can also use the component field since you can apply multiple components.

[Ann Rumenapp]

Today we use issue type to indicate story, task, sub-task, bug, etc.  We want to categorize these into the business objective categories.  Basically linking the detail issues to which project business objective is being met at the strategic level.

Is there a way to customize the issue types?  So that a risk, issue, or story can also indicate that it is a User Experience Issue or Process Improvement story?

[Brant Schroeder]

@Ann Rumenapp If you do not want to use a custom field, components or issue type you can always group and organize by epic.

Here are a couple of helpful links. 

https://www.atlassian.com/agile/project-management/epics#:~:text=An%20epic%20is%20a%20large,over%20a%20set%20of%20sprints.

https://www.atlassian.com/agile/tutorials/epics

[Ann Rumenapp]

yes, we use epics for the solution delivery feature.  The field we are looking for is something that would tie to the Project Charter objective.

It seems a custom field is the only other alternative at this point.  Thank you for the ideas!

[Jack Brickey]

you could use Labels. not great but an option.

[Ann Rumenapp]

We use labels to indicate which team on the project is doing the work and don't want to confuse people by using label for multiple purposes.