I have a company where I intend to have about 6-8 agents within Service Desk who can manage 'requests'. However, I wish for any of the 1200 employees to be able to log issues through the portal.
If I use "Self Sign On" is this only for customers? Or could I end up paying for 1200 AGENTS every month?
Just follow this guide: https://confluence.atlassian.com/display/AdminJIRACloud/Enabling+public+signup+and+CAPTCHA
You will not be charged for any customer signups; only for new Agents that manage the queue.
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