Is possible to connect closer projects in JIRA Software and JIRA Service Desk?

Jan Macek June 17, 2016

Hi,

is there any option to connect closer issues in JIRA Software and JIRA Service Desk? I found only by the Issue link. Is possible somehow for example:

1. Automatically /semi automatically create an issue for developers (in software project) from incoming request in service desk?

2. Automatically change status on issue in service desk when I change status on related issue in software project?

3.When I have one issue in Service Desk and other one related issue in JIRA . Can development and service desk write comments on one place (to see comments on both platforms, Service Desk and Software) ? 

Many thanks for any help.

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Meck
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June 18, 2016

Hello Jan Macek,

  1. No. There is no native way. Perhaps, one add-on could do it.
  2. You can do it.
    1. Click on Project Settings
    2. Click on Automation
    3. Click on Add Rule
    4. Select option Update when a linked issues changes
    5. And edit rule 

      WHEN A linked issue is transitioned

      IF A linked issue is transitioned

      THEN Transition issue "new status"

  3. There is no a native way to do it. But as a workaround... you can use Confluence! You link a page on Confluence for linked issues and the both can see the same information.

Regards,

Lameck.

 

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