Is possible to connect closer projects in JIRA Software and JIRA Service Desk?


is there any option to connect closer issues in JIRA Software and JIRA Service Desk? I found only by the Issue link. Is possible somehow for example:

1. Automatically /semi automatically create an issue for developers (in software project) from incoming request in service desk?

2. Automatically change status on issue in service desk when I change status on related issue in software project?

3.When I have one issue in Service Desk and other one related issue in JIRA . Can development and service desk write comments on one place (to see comments on both platforms, Service Desk and Software) ? 

Many thanks for any help.

1 answer

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Accepted answer

Hello Jan Macek,

  1. No. There is no native way. Perhaps, one add-on could do it.
  2. You can do it.
    1. Click on Project Settings
    2. Click on Automation
    3. Click on Add Rule
    4. Select option Update when a linked issues changes
    5. And edit rule 

      WHEN A linked issue is transitioned

      IF A linked issue is transitioned

      THEN Transition issue "new status"

  3. There is no a native way to do it. But as a workaround... you can use Confluence! You link a page on Confluence for linked issues and the both can see the same information.




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