Is it really true that a preceding AD prevents the creation of users in JIRA Internal Directory?

The docs on Managing multiple directories describe this sample scenario:

  • You have connected two directories: A read/write LDAP directory and the internal directory.
  • The LDAP directory is first in the directory order.
  • All new users will be added to the LDAP directory. It is not possible to add a new user to the internal directory.

If that's true, why can I perform the following actions?

With this directory order:


I select 'JIRA Internal Directory':


And the user is created in JIRA Internal Directory:


So the question is: Why am I able to create a user in JIRA Internal Directory?

My guess is that the configuration of the LDAP directory might not be read/write, but I am unsure on how to check that, even after having had a quick look at the 'Directory Configuration Summary' page.

Any ideas?

1 answer

1 accepted

1 vote
Accepted answer

Hi @Ignacio Pulgar [Tecnofor]

I believe that document might be using an outdated example.  At one time in older Jira versions I believe this was true.  However in modern Jira Server versions it certainly does appear that you can create new users in the directory of your choice.

As such I have created a ticket for our documentation team to update these pages accordingly.   You can track that progress over in

Thanks for bringing this error to our attention.

The ACP-100 prep materials have a video with the same sample scenario and expected answer.

I've voted and started watching JRASERVER-66520. Thanks for having created it, Andy!

@Ignacio Pulgar [Tecnofor] I have also notified our Certification team in regards to the certification materials on this topic.   I am sure they will want to investigate this further to understand if this might require an update to the training materials and/or testing aspects.


Looking forward to knowing what answer will be considered to be the correct one in the exam.

Thanks again, Andy!

@Andrew Heinzer Just to help the Certification Team finding the materials that need to be reviewed:

4th Video: "JIRA Admin Knows Best"
Time 8:02 > Sample question states 'The ability to add new users to the JIRA Internal Directory' will be impacted by changing the LDAP directory to the first position.

12th Video: "Permissions, User Directories, and Workflows"
Time 1:10 > "We also need to know that where users are created depends on the order of the user directories."

@Andrew Heinzer By the way, I've located some more controversial info in the prep materials. What would it be the best method for sending potential errata to the Certification Team?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,772 views 18 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you