Is it really true that a preceding AD prevents the creation of users in JIRA Internal Directory?

The docs on Managing multiple directories describe this sample scenario:

  • You have connected two directories: A read/write LDAP directory and the internal directory.
  • The LDAP directory is first in the directory order.
  • All new users will be added to the LDAP directory. It is not possible to add a new user to the internal directory.

If that's true, why can I perform the following actions?

With this directory order:

user-directories.png

I select 'JIRA Internal Directory':

create-new-user.png

And the user is created in JIRA Internal Directory:

users.png

So the question is: Why am I able to create a user in JIRA Internal Directory?

My guess is that the configuration of the LDAP directory might not be read/write, but I am unsure on how to check that, even after having had a quick look at the 'Directory Configuration Summary' page.

Any ideas?

1 answer

1 accepted

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Hi @Ignacio Pulgar [Tecnofor]

I believe that document might be using an outdated example.  At one time in older Jira versions I believe this was true.  However in modern Jira Server versions it certainly does appear that you can create new users in the directory of your choice.

As such I have created a ticket for our documentation team to update these pages accordingly.   You can track that progress over in https://jira.atlassian.com/browse/JRASERVER-66520

Thanks for bringing this error to our attention.
Andy

The ACP-100 prep materials have a video with the same sample scenario and expected answer.

I've voted and started watching JRASERVER-66520. Thanks for having created it, Andy!

@Ignacio Pulgar [Tecnofor] I have also notified our Certification team in regards to the certification materials on this topic.   I am sure they will want to investigate this further to understand if this might require an update to the training materials and/or testing aspects.

Awesome!

Looking forward to knowing what answer will be considered to be the correct one in the exam.

Thanks again, Andy!

@Andrew Heinzer Just to help the Certification Team finding the materials that need to be reviewed:

4th Video: "JIRA Admin Knows Best"
Time 8:02 > Sample question states 'The ability to add new users to the JIRA Internal Directory' will be impacted by changing the LDAP directory to the first position.

12th Video: "Permissions, User Directories, and Workflows"
Time 1:10 > "We also need to know that where users are created depends on the order of the user directories."

@Andrew Heinzer By the way, I've located some more controversial info in the prep materials. What would it be the best method for sending potential errata to the Certification Team?

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