We would like to synch our own Jira Service Desk with the Jira Service Desk being used from a customer.
Once a customer creates a ticket in their Jira Service Desk it should trigger the creation of the same ticket in our own Jira Service Desk.
Is this doable or do we have to implement a workaround by triggering a ticket creation from an icoming email?
There are different solutions on the marketplace - check following query
We are the team behind Exalate (which is one of these solutions)
If you would like to know more, feel free to book a meeting
You'll need add-ons for this. The ones I'm familiar with allow you to synchronise projects across two (or more) Jira servers, with varying amounts of mapping and interactions.
The ones I've used are K15t's Backbone and iDalko's Exalate, which are both good at what they do - there are some others in the marketplace that might be worth a look too.
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