We are currently on JIRA 6.3 with JIRA Service Desk. We are planning the move to JIRA 7 and JSD 3.
However in JSD up until now we were able to share share comment with ours customers without the status automatically changing to "Waiting for feedback". We do this to provide customers regular updates on issues that take some time.
In JSD 3 for comment we now can choose between "Share with customer" and "Comment internally". If we use "Share with customer" the status always changes to "Waiting for feedback". Is there a way to configure this?
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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