We are currently on JIRA 6.3 with JIRA Service Desk. We are planning the move to JIRA 7 and JSD 3.
However in JSD up until now we were able to share share comment with ours customers without the status automatically changing to "Waiting for feedback". We do this to provide customers regular updates on issues that take some time.
In JSD 3 for comment we now can choose between "Share with customer" and "Comment internally". If we use "Share with customer" the status always changes to "Waiting for feedback". Is there a way to configure this?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs