We are currently on JIRA 6.3 with JIRA Service Desk. We are planning the move to JIRA 7 and JSD 3.
However in JSD up until now we were able to share share comment with ours customers without the status automatically changing to "Waiting for feedback". We do this to provide customers regular updates on issues that take some time.
In JSD 3 for comment we now can choose between "Share with customer" and "Comment internally". If we use "Share with customer" the status always changes to "Waiting for feedback". Is there a way to configure this?
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As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
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