To stories we want to assign, besides the assignee, a support assignee. We created a custom field of the type User Picker (single user) which we called Support Assignee. This all works fine but it's not possible to set as a default value "Unassigned". We need this because if there is no value in the field it is not shown on the issue.
Did anyone get a resolution for this? Our users are facing the same issue.
Hi Tulika,
Is this in Cloud or Server? What problem are you facing exactly?
Thanks!
Kian
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It's true that you can't select "unassigned" as an option. One possible route you could take is to create a dummy user that will be used to represent any that do not have a value in "Support Assignee". That would cause it to be populated, but not refer to a user it shouldn't.
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Yes, I have the same problem.
I have created a field "Participants" as I need to keep other people informed on the status of a specific task.
But if I leave it optional (and blank) on the Create Screen, then it will not appear when the issue is created.
If I set as a required field this creates problems as i might not have any participants to add.
Any idea on how to solve this?
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