Our company has teams using the JIRA Service Sesk located in different time zones and I would like to configure one timezone per queue so that the SLA is not affected on the queues that start after the set time zone.
Is this possible?
Thanks
Barbara
Hi @Barbara dos Santos,
A queue is simply a collection of service requests validated using JQL. So long as your SLA's are using a Calendar with the appropriate time zone, your SLA's should no be affected.
It might be worth using a label, component or custom field to identify which time-zone a service request belongs to so that the right SLA gets applied.
Thanks,
Jared - Design Industries
Hi Jared,
Thanks for your reply.
I was able to create a new Calendar with applicable timezone and had 2 issues:
Can you please review this and let me know?
Thanks
Barbara
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