Our company has teams using the JIRA Service Sesk located in different time zones and I would like to configure one timezone per queue so that the SLA is not affected on the queues that start after the set time zone.
Is this possible?
Hi @Barbara dos Santos,
A queue is simply a collection of service requests validated using JQL. So long as your SLA's are using a Calendar with the appropriate time zone, your SLA's should no be affected.
It might be worth using a label, component or custom field to identify which time-zone a service request belongs to so that the right SLA gets applied.
Jared - Design Industries
Thanks for your reply.
I was able to create a new Calendar with applicable timezone and had 2 issues:
Can you please review this and let me know?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs