Our company has teams using the JIRA Service Sesk located in different time zones and I would like to configure one timezone per queue so that the SLA is not affected on the queues that start after the set time zone.
Is this possible?
Hi @Barbara dos Santos,
A queue is simply a collection of service requests validated using JQL. So long as your SLA's are using a Calendar with the appropriate time zone, your SLA's should no be affected.
It might be worth using a label, component or custom field to identify which time-zone a service request belongs to so that the right SLA gets applied.
Jared - Design Industries
Thanks for your reply.
I was able to create a new Calendar with applicable timezone and had 2 issues:
Can you please review this and let me know?
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