Is it possible to run Service Desk on a different server than Jira?


2 answers

1 accepted

0 votes

Service Desk is an application that runs inside JIRA.  You need JIRA for it to run.

The only way to do this one is to have a separate installation of JIRA Servicedesk.  Which then means you'll need some sort of synchronisation between the external and internal installations.

We are running JIRA on an internal application server but would like external users to access their own info on service desk but don't want any part of the internal server open to the internet.  Is it possible to Install Service Desk on a different server (Linux VM) and have it link to JIRA on the application server?  Thanks, Jeremy

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,739 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot