Welcome to Atlassian Community!
Just for us to better understand and help you with this issue, I would like to make some questions:
Sorry for all the questions, but this will help us to use the same steps on a test instance to find out if it’s a bug.
Hi @Angélica Luz.
Thank you for the details.
Related to not able to save the comment, there are two bugs that may be related, please check the details to confirm if it’s one of them:
Regarding your last comment, this is a known issue in the new issue view, you can find the details on the bug below:
I didn't do anything, but I'm glad that you are able to add the videos.
If you face this issue again, please, open the developer tools on your browser to check if it shows any further details and send here on this thread for us to investigate.
Thank you, Timur.
I found other bugs that might be related, but I'm not sure if this fits with what you are facing.
I need to ask more questions for you for me to replicate here:
Thank you for the information.
I installed this app on my phone and recorded a video, then I transferred the video to my computer and I was able to add and save the video on a ticket.
We will need to further investigate the issue by checking a HAR file and as this file contains sensitive information, I created a ticket with our support so only us and you have access.
You should have received a notification and soon someone will contact you.
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