Is it possible to migrate from Service-Now to Jira Service Desk?

[Ewa Boloczko]

On the other hand...is it possible to do the opposite? From JIRA to SN?

[Nic Brough -Adaptavist-]

Yes, but it's painful, expensive and pointless, as JSD is better than Service Now for most cases. 

[Nic Brough -Adaptavist-]

Yes, but they're a bit different in their setups, so you're going to need to decide how you want to use the new service desk install and then work out what you want to carry over (if anything)

[Gaurav Gupta]

Thanks for your response. I understand both differ in their setup, but being niche in this area can you point me out some help strategy of how to approach this.

[Nic Brough -Adaptavist-]

First, work out what you want to "migrate". 

The easiest solution is to set up JIRA Service Desk and simply start using it as intended.  You can leave all the old stuff in Service Now, and just tell users they can't create new things in there.  It'll eventually fall out of use and you can archive it

Things get more complex if you want to take stuff out of the old system.  The questions here you'll need to think through are:

1) What do you want to take?  Everything?  Just open stuff?

2) What can you export from there so that you can create some form of import into JIRA?

[Gaurav Gupta]

Thanks! That helps and gives me good start point to work thru.