Is it possible to migrate from Service-Now to Jira Service Desk?


2 answers

0 votes

Yes, but they're a bit different in their setups, so you're going to need to decide how you want to use the new service desk install and then work out what you want to carry over (if anything)

Thanks for your response. I understand both differ in their setup, but being niche in this area can you point me out some help strategy of how to approach this.

First, work out what you want to "migrate". 

The easiest solution is to set up JIRA Service Desk and simply start using it as intended.  You can leave all the old stuff in Service Now, and just tell users they can't create new things in there.  It'll eventually fall out of use and you can archive it

Things get more complex if you want to take stuff out of the old system.  The questions here you'll need to think through are:

1) What do you want to take?  Everything?  Just open stuff?

2) What can you export from there so that you can create some form of import into JIRA?

Thanks! That helps and gives me good start point to work thru.

On the other it possible to do the opposite? From JIRA to SN?

Yes, but it's painful, expensive and pointless, as JSD is better than Service Now for most cases. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

155 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you