First, work out what you want to "migrate".
The easiest solution is to set up JIRA Service Desk and simply start using it as intended. You can leave all the old stuff in Service Now, and just tell users they can't create new things in there. It'll eventually fall out of use and you can archive it
Things get more complex if you want to take stuff out of the old system. The questions here you'll need to think through are:
1) What do you want to take? Everything? Just open stuff?
2) What can you export from there so that you can create some form of import into JIRA?
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs