Is it possible to map individual reporters to a parent customer in JIRA service desk?

Adam November 14, 2015

We are trying to configure service desk but are struggling with mapping individual reporters to the customer that they work for.

We want to be able to have many reporters who work for the same company to submit issues to us and log both the individual who reported the issue and also the company they work for.

This seems like it should be straightforward but not sure how to do it.

Is this possible?

Thank you

1 answer

0 votes
Rodrigo Silva
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 16, 2015

Hi Adam, I believe the answer for your request might be listed here:

https://confluence.atlassian.com/jira/how-do-i-assign-issues-to-multiple-users-207489749.html

 

Cheers! Rodrigo Silva

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