Is it possible to make custom fields and workflow transitions depending on specific fields?

What I would like to do is create a boolean custom field, and then create a kind of gate field that is enabled when the boolean is true and disabled when it is false. When enabled only users of a certain elevated role (say administrators) can resolve the ticket. Otherwise developers and the normal users who should be able to can resolve it.

I know this is a bit complex, but does anyone know how this might be implemented in Jira?

2 answers

1 vote
Joe Pitt Community Champion Oct 24, 2014

Yes, but you might need the jira-utilities plugin (free). I always install it so I forget what all it gives me. I do this all the time. I've setup of approvals by having a transition that comes back to the status for each role needing to approve it restricted to that role that presents a yes/no approval choice that is required. Then when all the approval fields are set to yes a transition to the next step is allowed.

Thanks Joseph! Which JIRA Utilities plugin is this? I see one by beecom, ServiceRocket, Go2Group.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot