Is it possible to link Service Desk to Jira Software issues across sites?

Michael September 11, 2019

I am trialling Service Desk within our customer support team, and want to link its issues to our Jira Software development issues.

Service Desk and Jira Software are both cloud hosted, however on separate atlassian sub-domains. I have successfully enabled reciprocal Application Links between them both however when attempting to link issues Jira returns 'We can't find an issue with the key XYZ'. The same issue occurs on both sites. Linking via full URL doesn't work either.

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 11, 2019

You need to use web-links when pointing to an issue in another system - issue links only function locally within the current system.

Michael September 11, 2019

Understood, thanks Nic. I appreciate the fast response.

Suggest an answer

Log in or Sign up to answer