Is it possible to have an request type without a summary field?

Ilia Shapira September 23, 2016

I'm trying to setup a form in Service Desk where all the fields are preset and a user just needs to pick preset values in different fields. 

The problem is that I can't find a way to "get rid" of the summary field

1 answer

1 accepted

1 vote
Answer accepted
Joe Pitt
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 23, 2016

The summary field is required by the base code to create any type of issue.

Ilia Shapira September 23, 2016

Maybe its at least possible to pre set some value to it just so the user wont need to write anything there?

Joe Pitt
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 23, 2016
MattS
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 23, 2016

Maybe for Service Desk, but I seem to recall being able to configure JIRA for issues without a Summary a few years ago. Maybe no longer

Suggest an answer

Log in or Sign up to answer