Is it possible to disable new ticket creation through our service desk and add a message

We'd like to deprecate one of our service desk project so is it possible to disable new ticket creation through our service desk and add a message?

1 answer

0 vote

You can do this if you edit the permission scheme of that project in order to change the "Create Issue" permissions.  You will probably want to remove at least the "Service Desk Customer - portal access" group from that permissions, and perhaps other users/groups/roles as well.   That would prevent the creation of new issues in that project, but not restrict users from seeing their previous existing issues.

Then under the project administration page for that project, you can go to Portal Settings.  There you can add an announcement when customers visit that portal to explain this is no longer active.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,342 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot