Is it possible to customize the canned response in JSD 3.1 emails?

Right now it is formatted like

Hi First Name Last Name,

-SD agent Name

I would like to remove the last name out of the greeting and salutation. 


1 answer

If you mean the default comment they you might want to try Canned Responses for JIRA. On Cloud you can define default project template and for Server you can just replace the default template with any of your custom templates when you need it.

It supports printing just the first name and the cursor position so you will be able to define the template you want. Oh, and for non-shared templates, you can use it for free.


Damian from Spartez

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,798 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot