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Is it possible to customize 'Issue Commented' and 'Issue Updated' notification e-mail templates per project?

I have followed the instructions given in the following page and customized the e-mail content for issue creation notification of one one of the projects.

Steps followed:

  1. Did the changes specified in the above document and created a new template
  2. Created a new event
  3. Updated the workflow's 'Create' transition to fire the newly created event.
  4. Created a new notification scheme, associated with the project and associated notifications to the new event instead of the 'Issue Created' system event.

This worked. But my question is how to customize the email template for other events such as 'Issue Commented' and 'Issue Updated', making the customization only applicable for a given project/s?


3 answers

1 accepted

2 votes
Answer accepted

You can customize the underlying event template, doing inline project checks that tweak or otherwise use other templates.

With this kind of change, your customization needs to be managed, whatever route is taken, you will end up with custom velocity templates that need to be migrated for potential compatibility changes over time.

Alternatively, JEMH, normally thought of for inbound mail processing, also has full support for customizing IssueEvent templates. These templates can then be picked in a per-project IssueEvent handler that takes over from JIRA doing its notification. JIRA Notification schemes still apply, its just not associated in the project, but in the IssueEvent handler project mapping. See for a run through.

There are other plugins offering similar edit features, though I dont know if they have import/export capabilities for migrating between environments as JEMH 1.3 has.

The listed URL is not there any longer... Is there a new one?

1 vote
Nic Brough Community Leader Jan 23, 2013

Not in the UI, but you can hard-code it in the template. Just do:

#if project == x

text for project X


text for all the other projects


0 votes

You can do this only globally. Refer here.

Notification templates are not project specific. Perhaps you can try any plugins.

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